1. Return Eligibility
We accept returns or replacements only under the following conditions:
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The product received is damaged or defective.
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The product specifications (size, color, material) do not match the confirmed order.
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The issue is reported within 7 days after receipt of goods.
Important:
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All return requests must be pre-approved by our customer service team.
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A detailed description and photos of the problem must be provided.
2. Non-Returnable Items
We do not accept returns under these circumstances:
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Products damaged due to improper handling or storage by the customer.
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Minor color variations or slight differences in size due to manufacturing tolerances.
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Custom or personalized orders, unless they are defective.
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Products returned without prior authorization.
3. Return Process
To request a return:
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Contact our Customer Service at [Insert Contact Email] within 7 days of receipt.
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Provide your order number, a description of the issue, and clear photos.
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After approval, we will provide return instructions and address.
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Return shipping costs are the responsibility of the customer unless the return is due to our error.
4. Refunds and Replacements
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Upon receipt and inspection of the returned items, we will notify you of the approval or rejection of your refund or replacement.
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Approved refunds will be processed within 7–14 business days.
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Replacements will be shipped according to new lead time agreements.
5. Contact Us
If you have any questions about our Return Policy, please contact Us